Online & Mobile Banking Guides

Frequently Asked Questions

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Two-Factor Authentication

Overview

Two-factor authentication is a security feature that helps safeguard your account information.

After entering your username and password, you will be prompted to set up 2-step verification. Click Get Started.

To implement 2-step verification, select one of the following verification methods:

Note: The Voice or Text Message option requires a U.S. phone number. Users with international phone numbers must use the Authy App (or another Authenticator App that is compatible with international phone numbers) as their verification method.

Voice or Text Message

Verification codes are sent to your phone using the number you provide.

Select Voice or Text Message. Enter the phone number you wish to receive a unique verification code when you sign in, to confirm that it’s you. Then select whether you would like to receive your code by text message or by phone call.

Select whether you want to receive your code via Text Message or Phone. Then click on Send code.

Confirm your phone number by entering the verification code sent to you by phone or text message.

Authy App (Twilio Authy 2-Factor Authentication

The Twilio Authy app can be downloaded from your Apple App Store or Google Play Store.

You must be enrolled in the Authy App with your phone number to get your verification code from the Authy app.

Select Authy. Enter your email address and phone number, then click Next.

Select Authenticator App, then click Next.

Enter the verification code that was sent to your Authy app and click Verify. Ensure that you are on the correct application.

Going forward, you will be able to use the Authy app to sign in to your account.

Authenticator App

We support using authenticator apps using either a QR code scan or manual code entry to receive your verification code.

If you are using a different authenticator app, you will select Authenticator App.

From your Authenticator App, you will add a new account.

We will be showing the steps to setup the VIP Access App in this guide. You must be enrolled in the VIP Access App to receive your verification code via the VIP Access app.

Select Scan QR Code from your Authenticator App or enter the code manually.

Enter the verification code from your Authenticator App.

Going forward, you will be able to use your Authenticator App to sign in to your account.

Resetting Two-Factor Authentication

If you have already setup your two-factor authentication, you are able to reset your enrollment.

While you are logged in to either your online banking or mobile app, select My Profile (or your preferred name, if applicable) from the menu. Click Settings.

Select Security, then under Two-factor authentication, click Edit Settings.

Confirm your password, then under Verification Methods, click Remove. From here, you may also add another verification method.

Click Remove to confirm that you would like to remove your 2-step enrollment. You will be logged out.

Business Online Banking and Mobile App Resources Two Factor Authentication